Shipping policy

Shipping Policy

 

1. Overview

This policy outlines how orders are packed, dispatched, and delivered.
By placing an order, you agree to the shipping practices described below.

2. Delivery Areas

We deliver across Australia using trusted courier partners.
Delivery availability may vary by region.

3. Dispatch Timeframes

Orders without a selected delivery date are dispatched as soon as possible.
Delivery dates may be selected for orders placed more than two weeks in advance.
Orders placed in conjunction with a pre‑order promotion are dispatched closer to the relevant event period.

4. Delivery Timeframes

Delivery timeframes depend on the destination and the courier’s network.
Once dispatched, most parcels arrive within the courier’s standard delivery window for that region.
Delays caused by third‑party couriers, weather, or peak‑season congestion are outside our control.

5. Tracking

A tracking link is provided once your order has been dispatched.
Tracking updates are managed by the courier and may vary in frequency.

6. Gift Orders

If you are sending a gift directly to a recipient, please ensure all delivery details are accurate.
Delivery is considered complete once the parcel reaches the address supplied.
If redelivery or additional courier fees apply due to incorrect information, these costs may be passed on to the purchaser.

7. Delivery Conditions

Couriers may leave parcels in a safe location if no one is available to receive them.
If a parcel cannot be delivered, it may be taken to a collection point or returned to the courier depot.

8. Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and courier rates.
Fees may vary during peak periods or for remote locations.

9. Incorrect or Incomplete Addresses

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Please review all information carefully before placing your order.

10. Damaged or Missing Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us so we can assist.
Claims may require investigation with the courier.

11. Contact

For questions about shipping or delivery, please contact:
admin@sammarigiftco.com.au